September 10-13

Gaylord Opryland Resort | Nashville

Calabrio’s annual user conference, Calabrio Customer Connect, is two and a half days of in-depth learning and networking. Through dozens of breakout sessions and roundtable discussions, attendees will learn from experts spanning industries. Share best practices and lessons learned with your peers. Speak with Calabrio executives and technical experts to get more value from your investment in Calabrio solutions and to provide feedback for future products.


Why you should attend

  • Match your short-term and long-term business goals with specific Calabrio technology solutions
  • Sit in the famed Grand Ole Opry and see keynote presentations covering the latest technology trends & Calabrio executive updates
  • Choose from over 14 hours of in-depth, hands-on technical sessions
  • Meet privately with Calabrio experts
  • Network with your peers and rub shoulders with industry leaders

What C3 Attendees Are Saying

The breakout sessions were definitely my favorite, and the fact that this time around there were more customers assisting with them gave a really good insight of real world application, especially for prospect customers.

Daniel Acosta

Call Center Applications Analyst III, Houston Methodist Hospital

This was my very first C3 conference and it was fantastic. The knowledge that was there (in people) and what was given to us in the sessions, is invaluable. I cannot wait to attend again next year. It was great!

Mike Hall

Performance Analyst, Superior Propane

This is my second time to come to this conference and I am continually amazed at how much information I am taking away from the event. I have almost 20 pages of typed notes and I consider that a sign of an effective conference.

Tiffany Thomson

Assistant Manager Customer Service, City of Denton

The speakers were great and everyone from Calabrio was extremely helpful. I would definitely recommend the conference to other people.

Kevin Rury

IT Specialist, Randolph-Brooks Federal Credit Union

I had a great time, I made connections with people with similar call centers (size and industry) and learned a lot at all the breakout sessions.

Juliet Robinson

Member Services Contact Center Operations Analyst, Credit Union of Colorado

C3 has really grown over the years. I enjoyed the learning sessions and the fancy Keynote. I thought all of the speakers provided great insight and takeaways.

Salethea Graham

Training and Quality Supervisor, ATL311

Register for C3 Nashville

Calabrio Customer Connect registration includes the general session, educational breakout sessions, networking opportunities, as well as most meals and entertainment.

Go to registration!

Save on multiple registrations. Buy one pass, get the second 50% off!


Agenda at-a-glance

This is a tentative agenda. Please use for initial planning purposes only.

Our full agenda is coming soon!

MONDAY, Sept 10


Evening Welcome Reception

TUESDAY, Sept 11


General Session

Breakout Sessions


Breakout Sessions

Solutions Expo Cocktail Hour



Breakout Sessions


Breakout Sessions

Customer Appreciation Party



Breakout Sessions

Lunch – Conference Concludes

About the Venue

Expect an extraordinary experience at the Gaylord Opryland Resort & Convention Center, boasting stylish rooms, modern meeting spaces and a location less than 10 miles from the Nashville International Airport. While you can find shopping and dining right under the Opryland’s roof, you’ll also want to explore nearby attractions including the Grand Ole Opry, Opry Mills, and the Country Music Hall of Fame.

Learn more about the venue!



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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.