ONE Awards

The ONE Awards are back after their C3 2017 debut! These awards are designed to recognize and celebrate customer organizations who are leveraging Calabrio to drive the future of workforce optimization, and customer and employee experience.

2018 ONE Awards Categories

The Optimizer

With your eyes on the prize, you choose to optimize! Your organization makes the most of your Calabrio solutions to create unparalleled efficiencies in your contact center—across the board.

The Globetrotter

Can’t stop. Won’t stop. Your company’s successful Calabrio ONE deployment spans countries and cultures, yet interactions are more streamlined than ever.

The Trailblazer

To boldly go … Your organization has paved the way by taking your contact center to the cloud—and you’re reaping the benefits. Big time.

The Leader

You’re a preferred employer. You’ve built an organization where people want to work. Your company’s agents and employees are engaged, and in turn, they’re providing a superior customer experience.

The Converter

Your business knows a good product when you see one. Once upon a time, you used other software, but you realized Calabrio is key to your contact center’s happily ever after.

The Engager

Your contact center has joined forces with Calabrio to better engage your customers by being there for them—how and when they need it. Now, you know they will stay loyal to infinity and beyond.

The Analyzer

No stone left unturned. Your organization is capturing customer insights and driving them out to the business to make improvements across the board. And the C-suite goes wild!

The Champion*

You are the Champion, my friend … you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.
* Calabrio will select an individual winner from the Champions Network

The Optimizer
Sun Country Airlines

The Converter
Parkview Health

The Globetrotter
Maersk

The Engager
Superior Propane

The Trailblazer
Radial, a bpost company

The Analyzer
Erie Insurance

The Leader
Grand Canyon University

The Champion
Daniel Acosta, Houston Methodist

Nominate your organization for a ONE Award.

To be considered, forms must be submitted by Friday, August 10. Applicants are able to nominate their organization for more than one category. Metrics must be included within the written submission to quantify your successes. Please only submit applications for your organization as awards for individual employees are not being considered. Winners will be publicly announced at Calabrio Customer Connect 2018 in Nashville and will receive two complimentary passes to the 2019 conference.

Which Calabrio product(s) is your organization currently utilizing? (check all that apply)

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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.