ONE Awards

The ONE Awards are back after their C3 2017 debut! These awards are designed to recognize and celebrate customer organizations who are leveraging Calabrio to drive the future of workforce optimization, and customer and employee experience.

ONE Awards Categories

The Optimizer

With your eyes on the prize, you choose to optimize! Your organization makes the most of your Calabrio solutions to create unparalleled efficiencies in your contact center—across the board.

The Globetrotter

Can’t stop. Won’t stop. Your company’s successful Calabrio ONE deployment spans countries and cultures, yet interactions are more streamlined than ever.

The Engager

Your contact center has joined forces with Calabrio to better engage your customers by being there for them—how and when they need it. Now, you know they will stay loyal to infinity and beyond.

The Leader

You’re a preferred employer. You’ve built an organization where people want to work. Your company’s agents and employees are engaged, and in turn, they’re providing a superior customer experience.

The Champion*

You are the Champion, my friend … you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.
* Calabrio will select an individual winner from the Champions Network

The Converter

Your business knows a good product when you see one. Once upon a time, you used other software, but you realized Calabrio is key to your contact center’s happily ever after.

The Trailblazer

To boldly go … Your organization has paved the way by taking your contact center to the cloud—and you’re reaping the benefits. Big time.

*

The Integrator

Your business is connecting with other systems to work wonders for your contact center. Whether you’re using integrations to engage employees or delight customers, you know data and aren’t afraid to use it.

The Analyzer

No stone left unturned. Your organization is capturing customer insights and driving them out to the business to make improvements across the board. And the C-suite goes wild!

The Optimizer
LendingClub

The Converter
Paychex, Inc.

The Globetrotter
Young Living Essential Oils

The Engager
Radial, a bpost company

The Trailblazer
Sequential Technology International

The Analyzer
Tiffany & Co.

The Leader
Consumer Cellular

The Integrator
Rackspace

The Champion
Nicole Price,
Radial, a bpost company

Submissions are currently closed.

Check back for the chance to apply for the 2019 awards.

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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.