C3 Featured Speakers

Check out the featured speakers at our 2018 Calabrio Customer Connect conference.

Keynote Presenters

Tom Goodmanson

Tom Goodmanson

President & CEO, Calabrio

Barry Dean

Barry Dean

Singer-Songwriter

Natalie Hemby

Natalie Hemby

Singer-Songwriter

Luke Laird

Luke Laird

Singer-Songwriter

Customer Presenters

Daniel Acosta

Daniel Acosta

Call Center Applications Analyst III, Houston Methodist

Beth Bax

Beth Bax

Assistant Director, Quality Assurance, Grand Canyon University

Raymon Bickell

Raymon Bickell

Workforce Management Coordinator, Consumer Cellular

Steven Bitkower

Steven Bitkower

Senior Quality Assurance Supervisor, EmblemHealth

Jaslyne Dolak

Jaslyne Dolak

Contact Center Analyst, Erie Insurance

Brent Gipson

Brent Gipson

Sr. Business Analyst, Piedmont Healthcare

Art Gomez

Art Gomez

Workforce Analyst, Piedmont Healthcare

Robin Gomez

Robin Gomez

Director of Data & Analytics, Radial

Shamiko Harmon-Roberson

Shamiko Harmon-Roberson

Director, Call Center, Houston Methodist

Michael Hedin

Michael Hedin

Forecasting & Scheduling Manager, Young Living Essential Oils

Sarah Hines

Sarah Hines

Quality Program Supervisor, Insulet Corporation

Kay Lau

Kay Lau

Quality Assurance Officer, EmblemHealth

Ryan Mauldin

Ryan Mauldin

Senior Telecommunications Engineer, Grand Canyon University

Crysta Moretto

Crysta Moretto

Workforce Management Analyst, Superior Propane

Arthur Osmelak

Arthur Osmelak

Quality, Training, & Workforce Optimization Manager, Northwestern Medicine

Judy Owad

Judy Owad

Project Lead, Information Systems, Superior Propane

Nicole Price

Nicole Price

Customer Experience Manager, Radial

Josie Trimnal

Josie Trimnal

Operations Quality Analyst, Grand Canyon University

Alex Wozniak

Alex Wozniak

Director of Shared Services, Superior Propane

Calabrio Presenters

Nick Aspenwall

Nick Aspenwall

Senior Implementation Engineer

Rachel Auer

Rachel Auer

Senior Product Marketing Specialist

Robin Butterfield

Robin Butterfield

Contact Center Analytics Consultant

Boris Chaplin

Boris Chaplin

Product Manager, Analytics

Julie Heller

Julie Heller

Product Owner, Workforce Management

Brian Henson

Brian Henson

Product Manager, Workforce Management

Mark Jenkins

Mark Jenkins

Training Manager

Matt Kroulik

Matt Kroulik

Technical Solution Architect

Mary LaFosse

Mary LaFosse

Contact Center Speech Analyst

Tammy Marinac

Tammy Marinac

Product Marketing Manager

Todd Marthaler

Todd Marthaler

Contact Center Analytics Consultant

Richard McElroy

Richard McElroy

General Manager, Innovation Center & Center of Excellence for Analytics

Austin Messer

Austin Messer

Product Manager, Calabrio ONE & Quality Management

Mary Moilanen

Mary Moilanen

Business Intelligence Analyst

Chad Norberg

Chad Norberg

Product Owner, Calabrio ONE

Jason Pape

Jason Pape

Senior Analytics Sales Engineer

Corey Peoples

Corey Peoples

Level 4 Support Engineer

Brad Snedeker

Brad Snedeker

Director of Innovation

Craig Todd

Craig Todd

Product Owner, Reporting & Analytics

Kat Worman

Kat Worman

Product Owner, Workforce Management

Ready to AMPLIFY THE CONNECTION? 

Questions?

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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.