C3 Featured Speakers

Check out the featured speakers at our 2018 Calabrio Customer Connect conference.

Keynote Presenters

Tom Goodmanson

Tom Goodmanson

President & CEO, Calabrio

 

Barry Dean

Barry Dean

Singer-Songwriter

 

Natalie Hemby

Natalie Hemby

Singer-Songwriter

 

Luke Laird

Luke Laird

Singer-Songwriter

 

Customer Presenters

Daniel Acosta

Daniel Acosta

Call Center Applications Analyst III, Houston Methodist

 

Beth Bax

Beth Bax

Assistant Director, Quality Assurance, Grand Canyon University

 

Raymon Bickell

Raymon Bickell

Workforce Management Coordinator, Consumer Cellular

 

Steven Bitkower

Steven Bitkower

Senior Quality Assurance Supervisor, General Dynamics Information Technology

 

Jami Blake

Jami Blake

Director, Voice of the Customer, Tiffany & Co.

 

Ryan Bradley

Ryan Bradley

Vice President, Selective Insurance

Tyler Dibble

Tyler Dibble

Senior Manager, Operations and Workforce Management, LendingClub

 

Jaslyne Dolak

Jaslyne Dolak

Contact Center Analyst, Erie Insurance

 

Cassy Dunn

Cassy Dunn

Business Process Improvement Manager, Paychex Inc.

 

Brent Gipson

Brent Gipson

Senior Business Analyst, Piedmont Healthcare

 

Art Gomez

Art Gomez

Workforce Analyst, Piedmont Healthcare

 

Robin Gomez

Robin Gomez

Director of Data & Analytics, Radial

 

Shamiko Harmon-Roberson

Shamiko Harmon-Roberson

Director, Call Center, Houston Methodist

 

Michael Hedin

Michael Hedin

Forecasting & Scheduling Manager, Young Living Essential Oils

 

Scott Hibbard

Scott Hibbard

Senior Workforce Management Analyst, Paychex, Inc.

 

Sarah Hines

Sarah Hines

Quality Program Supervisor, Insulet Corporation

 

Kay Lau

Kay Lau

Quality Assurance Officer, General Dynamics Information Technology

 

Ryan Mauldin

Ryan Mauldin

Senior Telecommunications Engineer, Grand Canyon University

 

Joshua Montemayor

Joshua Montemayor

Quality Workforce Management Analyst, University of Louisville Physicians

 

Crysta Moretto

Crysta Moretto

Workforce Management Analyst, Superior Propane

 

Arthur Osmelak

Arthur Osmelak

Quality, Training, & Workforce Optimization Manager, Northwestern Medicine

 

Judy Owad

Judy Owad

Project Lead, Information Systems, Superior Propane

 

Nicole Price

Nicole Price

Customer Experience Manager, Radial

 

Jeannevie Saastad

Jeannevie Saastad

Senior Solutions Engineer, NWN Corporation

 

Ankur Shah

Ankur Shah

Sr. Manager, Operations Analytics, LendingClub

 

Chris Smith

Chris Smith

Director of IT, Grand Canyon University

 

Josie Trimnal

Josie Trimnal

Operations Quality Analyst, Grand Canyon University

 

Alex Wozniak

Alex Wozniak

Director of Shared Services, Superior Propane

 

Caryn Yurkstas

Caryn Yurkstas

Senior Workforce Management Analyst, Paychex, Inc.

 

Partner Presenters

Jennifer Saul

Jennifer Saul

Contact Center Analytics Consultant, Advanced Technical Solutions

 

Calabrio Presenters

Nick Aspenwall

Nick Aspenwall

Senior Implementation Engineer

 

Rachel Auer

Rachel Auer

Senior Product Marketing Specialist

 

Robin Butterfield

Robin Butterfield

Contact Center Analytics Consultant

 

Boris Chaplin

Boris Chaplin

Product Manager, Analytics

 

Ashley Chirrick

Ashley Chirrick

Product Owner, Analytics

 

Chris Dickhans

Chris Dickhans

Vice President Strategic Sales Initiatives

 

Julie Heller

Julie Heller

Product Owner, Workforce Management

 

Brian Henson

Brian Henson

Product Manager, Workforce Management

 

Mark Jenkins

Mark Jenkins

Training Manager

 

Terri Kocon

Terri Kocon

Software Product Marketing Manager

 

Matt Kroulik

Matt Kroulik

Technical Solution Architect

 

Mary LaFosse

Mary LaFosse

Contact Center Speech Analyst

 

Tammy Marinac

Tammy Marinac

Product Marketing Manager

 

Richard McElroy

Richard McElroy

General Manager, Innovation Center & Center of Excellence for Analytics

 

Austin Messer

Austin Messer

Product Manager, Calabrio ONE & Quality Management

 

Mary Moilanen

Mary Moilanen

Business Intelligence Analyst

 

Chad Norberg

Chad Norberg

Product Owner, Calabrio ONE

 

Robert Nyberg

Robert Nyberg

Global Director Principal Consulting

 

Jason Pape

Jason Pape

Senior Analytics Sales Engineer

 

Corey Peoples

Corey Peoples

Level 4 Support Engineer

 

Jim Quiggins

Jim Quiggins

Principal Consultant

Brad Snedeker

Brad Snedeker

Director of Innovation

 

Craig Todd

Craig Todd

Product Owner, Reporting & Analytics

 

Kat Worman

Kat Worman

Product Owner, Workforce Management

 

Ready to AMPLIFY THE CONNECTION? 

Questions?

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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.