C3 Featured Speakers

Check out the featured speakers at our 2018 Calabrio Customer Connect conference.

Keynote Presenters

Tom Goodmanson

Tom Goodmanson

President & CEO, Calabrio

Doug Lang

Doug Lang

Senior Vice President of Customer Success, Calabrio

Barry Dean

Barry Dean

Singer-Songwriter

Natalie Hemby

Natalie Hemby

Singer-Songwriter

Luke Laird

Luke Laird

Singer-Songwriter

Customer Presenters

Daniel Acosta

Daniel Acosta

Call Center Applications Analyst III, Houston Methodist

Beth Bax

Beth Bax

Assistant Director, Quality Assurance, Grand Canyon University

Raymon Bickell

Raymon Bickell

Workforce Management Planner, Consumer Cellular

Steven Bitkower

Steven Bitkower

Senior Quality Assurance Supervisor, General Dynamics Information Technology

Jami Blake

Jami Blake

Director, Voice of the Customer, Tiffany & Co.

Tyler Dibble

Tyler Dibble

Senior Manager, Operations & Workforce Management, LendingClub

Brad Dockter

Brad Dockter

Director, Digital Customer Experience Operations, Allegion

Jaslyne Dolak

Jaslyne Dolak

Data & Analytics Specialist, Erie Insurance

Cassy Dunn

Cassy Dunn

Business Process Improvement Manager, Paychex Inc.

James Dutter

James Dutter

Director, Network Operations & Operations Technology, Sequential Technology International

Brent Gipson

Brent Gipson

Senior Business Analyst, Piedmont Healthcare

Art Gomez

Art Gomez

Contact Center Analyst, Piedmont Healthcare

Robin Gomez

Robin Gomez

Director of Data & Analytics, Radial

Kate Gosewisch

Kate Gosewisch

Technical Support Supervisor, Vantage West Credit Union

Shamiko Harmon-Roberson

Shamiko Harmon-Roberson

Director, Call Center, Houston Methodist

Mike Hedin

Mike Hedin

Forecasting & Scheduling Manager, Young Living Essential Oils

Scott Hibbard

Scott Hibbard

Senior Workforce Management Analyst, Paychex, Inc.

Sarah Hines

Sarah Hines

Quality Program Supervisor, Insulet Corporation

Kay Lau

Kay Lau

Quality Assurance Officer, General Dynamics Information Technology

Cesar Martinez

Cesar Martinez

Planning and Strategy Manager, BanReservas

Ryan Mauldin

Ryan Mauldin

Senior Telecommunications Engineer, Grand Canyon University

Joshua Montemayor

Joshua Montemayor

Quality Workforce Management Analyst, University of Louisville Physicians

Amanda Moore

Amanda Moore

Senior Analyst, Voice of the Customer, Tiffany & Co.

Crysta Moretto

Crysta Moretto

Workforce Management Analyst, Superior Propane

Rob Morrissey

Rob Morrissey

Senior Manager, Partnerships & Emerging Products, TD Ameritrade

Arthur Osmelak

Arthur Osmelak

Quality, Training, & Workforce Optimization Manager, Northwestern Medicine

Judy Owad

Judy Owad

Project Lead, Information Systems, Superior Propane

Nicole Price

Nicole Price

Customer Experience Manager, Radial

Dan Rosedahl

Dan Rosedahl

Vice President, Service Delivery, Virteva

Jeannevie Saastad

Jeannevie Saastad

Senior Solutions Engineer, NWN Corporation

Ankur Shah

Ankur Shah

Senior Manager, Operations Analytics, LendingClub

Chris Smith

Chris Smith

Director of IT, Grand Canyon University

Josie Trimnal

Josie Trimnal

Operations Quality Analyst, Grand Canyon University

Alex Wozniak

Alex Wozniak

Director of Shared Services, Superior Propane

Caryn Yurkstas

Caryn Yurkstas

Senior Workforce Management Analyst, Paychex, Inc.

Partner Presenters

Tim Grogan

Tim Grogan

Enterprise Sales Director, Five9

Bill Holder

Bill Holder

Director of Strategic Partnerships, Orion Industries

Jennifer Saul

Jennifer Saul

Contact Center Analytics Consultant, Advanced Technical Solutions

Kathy Sobus

Kathy Sobus

Practice Director of Customer Experience, ConvergeOne

Jim Tincher

Jim Tincher

Founder, Heart of the Customer

Analyst Presenters

Paul Stockford

Paul Stockford

President & Chief Analyst, Saddletree Research

Calabrio Presenters

Nick Aspenwall

Nick Aspenwall

Implementation Technical Lead

Rachel Auer

Rachel Auer

Senior Product Marketing Specialist

Robin Butterfield

Robin Butterfield

Contact Center Analytics Consultant

Boris Chaplin

Boris Chaplin

Product Manager, Analytics

Ashley Chirrick

Ashley Chirrick

Product Owner, Analytics

Chris Dickhans

Chris Dickhans

Vice President Strategic Sales Initiatives

Mary Kathryn Dorr

Mary Kathryn Dorr

Workforce Management Analyst

Andrew Hartsock

Andrew Hartsock

Training Specialist, Team Lead

Julie Heller

Julie Heller

Product Owner, Workforce Management

Nate Isham

Nate Isham

Integration Engineer, Innovation Center

Mark Jenkins

Mark Jenkins

Training Manager

Terri Kocon

Terri Kocon

Software Product Marketing Manager

Matt Kroulik

Matt Kroulik

Technical Solution Architect

Mary LaFosse

Mary LaFosse

Contact Center Speech Analyst

Laura Lukic

Laura Lukic

Workforce Management Consultant

Tammy Marinac

Tammy Marinac

Product Marketing Manager

Rebecca Martin

Rebecca Martin

Chief Marketing Officer

Richard McElroy

Richard McElroy

General Manager, Innovation Center & Center of Excellence for Analytics

Austin Messer

Austin Messer

Director, Product Management

Loila Mickelson

Loila Mickelson

Product Owner

Mark Mironer

Mark Mironer

Product Owner, Calabrio One

Mary Moilanen

Mary Moilanen

Business Intelligence Consultant

Chad Norberg

Chad Norberg

Product Owner, Calabrio ONE

Robert Nyberg

Robert Nyberg

Global Director Principal Consulting

Corey Peoples

Corey Peoples

Level 4 Support Engineer

Jim Quiggins

Jim Quiggins

Principal Consultant

Rohini Sackmann

Rohini Sackmann

Regional Vice President of Sales

Brad Snedeker

Brad Snedeker

Director of Innovation

Craig Todd

Craig Todd

Product Owner, Reporting & Analytics

Kat Worman

Kat Worman

Product Owner, Workforce Management

Ready to AMPLIFY THE CONNECTION? 

Questions?

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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.