The Calabrio Customer Connect virtual event will include in-depth breakout sessions featuring topics such as the new world of work and how customers are responding quickly to changing customer needs. Attendees will also join sessions to learn ideas and tips they can immediately use in their contact centers, with topics such as forecasting, engaging and training remote agents and how to conduct call studies. Watch for full breakout session details to come.

Agenda at a Glance

Tuesday, Oct. 27

General Session​

Breakout Sessions​

Ask the Experts​

Solutions Expo​

Day 1 Wrap-Up​

Wednesday, Oct. 28

General Session ​

Breakout Sessions ​

Ask the Experts​

Solutions Expo​

Conference Wrap-Up​

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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.