Agenda
This is a tentative agenda for Calabrio Customer Connect. Please use this for initial planning purposes only. There is a short break between each breakout session. During each breakout time slot there will be a minimum of 4 sessions from which to choose, along with Ask the Experts time slots.
Agenda at a Glance
SUNDAY, OCT. 13
1:00 – 5:00 p.m. | Ask the Expert Sessions
6:00 – 8:00 p.m. | Registration and Welcome Reception
MONDAY, OCT. 14
7:30 – 8:30 a.m. | Breakfast
8:30 – 10:30 a.m. | General Session
10:45 – 11:30 a.m. | Breakout Session #1
10:30 a.m. – 6:30 p.m. | Solutions Expo
10:30 a.m. – 6:30 p.m. | Ask the Experts and Product Demos
11:30 a.m. – 12:30 p.m. | Lunch
12:30 – 1:15 p.m. | Breakout Session #2
1:30 – 2:15 p.m. | Breakout Session #3
2:30 – 3:15 p.m. | Breakout Session #4
3:30 – 4:15 p.m. | Breakout Session #5
4:15 – 6:00 p.m. | Networking/Solutions Expo Reception
TUESDAY, OCT. 15
7:30 – 8:30 a.m. | Breakfast
8:30 – 10:30 a.m. | General Session
10:30 a.m. – 3:30 p.m. | Solutions Expo
10:30 a.m. – 3:30 p.m. | Ask the Experts and Product Demos
10:45 – 11:30 a.m. | Breakout Session #6
11:30 a.m. – 12:30 p.m. | Lunch/Networking
12:30 – 1:15 p.m. | Breakout Session #7
1:30 – 2:15 p.m. | Breakout Session #8
2:30 – 3:15 p.m. | Breakout Session #9
3:30 – 4:15 p.m. | Breakout Session #10
6:00 – 10:00 p.m. | Customer Appreciation Party
WEDNESDAY, OCT. 16
7:30 – 8:30 a.m. | Breakfast
8:30 – 11:30 a.m. | Solutions Expo
8:30 – 11:30 a.m. | Ask the Experts and Product Demos
8:30 – 9:15 a.m. | Breakout Session #11
9:30 – 10:15 a.m. | Breakout Session #12
10:30 – 11:15 a.m. | Breakout Session #13
11:30 a.m. – 12:15 p.m. | Breakout Session #14
12:15 p.m. | Box Lunch and Conference End
*All times and details are subject to change
*During each breakout session time there will be a minimum of 6 sessions to select from
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.