Agenda

This is a tentative agenda for Calabrio Customer Connect. Please use this for initial planning purposes only. There is a short break between each breakout session. During each breakout time slot there will be a minimum of 6 sessions from which to choose, along with Ask the Experts time slots.

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Agenda at a Glance

SUNDAY, OCT. 13

1:00 – 5:00 p.m. | Ask the Experts Sessions

5:00 – 6:00 p.m. | C3 Orientation

6:00 – 8:00 p.m. | Registration and Welcome Reception

MONDAY, OCT. 14

7:30 – 8:30 a.m. | Breakfast

9:00 – 10:30 a.m. | General Session

10:45 – 11:30 a.m. | Breakout Session #1

10:30 a.m. – 6:00 p.m. | Solutions Expo

11:30 a.m. – 12:30 p.m. | Lunch

12:30 – 1:15 p.m. | Breakout Session #2

1:30 – 2:15 p.m. | Breakout Session #3

2:30 – 3:15 p.m. | Breakout Session #4

3:30 – 4:15 p.m. | Breakout Session #5

4:15 – 6:00 p.m. | Solutions Expo Reception

TUESDAY, OCT. 15

7:30 – 8:30 a.m. | Breakfast

9:00 – 10:30 a.m. | General Session

10:30 a.m. – 3:30 p.m. | Solutions Expo

10:45 – 11:30 a.m. | Breakout Session #6

11:30 a.m. – 12:30 p.m. | Lunch/Networking

12:30 – 1:15 p.m. | Breakout Session #7

1:30 – 2:15 p.m. | Breakout Session #8

2:30 – 3:15 p.m. | Breakout Session #9

3:30 – 4:15 p.m. | Breakout Session #10

6:00 – 10:00 p.m. | Customer Appreciation Party

WEDNESDAY, OCT. 16

7:30 – 8:30 a.m. | Breakfast

8:30 – 11:30 a.m. | Solutions Expo

8:30 – 9:15 a.m. | Breakout Session #11

9:30 – 10:15 a.m. | Breakout Session #12

10:30 – 11:15 a.m. | Breakout Session #13

11:30 a.m. – 12:15 p.m. | Breakout Session #14

12:15 p.m. | Box Lunch and Conference End

*All times and details are subject to change 

*During each breakout session time there will be a minimum of 6 sessions to select from

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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.