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At C3, you will experience keynotes from industry experts, hear from thought leaders and attend education-based breakout sessions. Here is your agenda— at a glance.


Over 60 Breakout Sessions!

Take a peek at the education, training & inspiration you’ll have access to at this year’s event.

The Contact Center is Your Brand Guardian

Join keynote speaker Tom Goodmanson with special guest Blake Morgan as they discuss research from the State of the Contact Center and the future of the industry.

Tuesday, September 27 at 9:00am ET / 15:00 CET

Tom Goodmanson

CEO & President, Calabrio

Blake Morgan

Customer Experience Futurist

Event Agenda

Monday, September 26

1:00pm – Pre-event: Ask the Experts Sessions  

5:00pm – First Timers Orientations Session 

6:00pm – Registration Opens

6:00- 8:00 pm – Welcome Reception 

Tuesday, September 27

8:00am-9:00am – Breakfast 

9:00am-12:00pm – General Sessions, Analytics Competition, ONE Awards

12:00pm-1:00 pm – Lunch 

1:00pm-6:00pm – Solutions Showcase 

1:00pm-4:45pm – Ask the Expert Sessions 

1:00pm-1:45pm – Breakout Session #1

2:00pm-2:45pm – Breakout Session #2

3:00pm-3:45pm – Breakout session #3

4:00pm-4:45pm – Breakout Session #4 

5:00pm-6:00pm – Networking Reception 

6:00pm  – Evening on your own

Wednesday, September 28

8:00am-9:00am – Breakfast 

9:00am-4:45pm – Ask the Expert Sessions 

10:00am-4:00pm – Solutions Showcase 

9:00am-9:45am – Breakout Session #1

10:00am-10:45am – Breakout Session #2

11:00am-11:45am – Breakout Sessions #3

12:00pm-1:00pm – Lunch 

1:00pm-1:45pm – Breakout Sessions #4

2:00pm-2:45pm – Breakout Sessions #5

3:00pm-3:45pm – Breakout sessions #6

4:00pm-4:45pm – Breakout Sessions #7

6:00pm-9:00pm – Power Up the Night! Customer Appreciation Party

Thursday, September 29

8:00am-9:00am – Breakfast  

9:00am-11:45am – Ask the Expert Sessions 

9:00am-9:45am – Breakout Session #8

10:00am-10:45am – Breakout Sessions #9 

11:00am-11:45am – Breakout Sessions #10

11:00am-12:30pm – Box Lunches

*Agenda details subject to change.

Calabrio Logo white

Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.