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Calabrio Customer Connect

October 13-16, 2019 | San Antonio, TX

This is a tentative agenda for Calabrio Customer Connect. Please use this for initial planning purposes only. There is a short break between each breakout session. During each breakout time slot there will be a minimum of 4 sessions from which to choose, along with Ask the Experts time slots.

Agenda at a Glance

SUNDAY, Oct. 13

Registration

Evening Welcome Reception

MONDAY, Oct. 14

Breakfast

General Session

Breakout sessions & Ask the Experts sessions

Lunch

Breakout sessions & Ask the Experts sessions

Solutions Expo 

TUESDAY, Oct. 15

Breakfast

Breakout sessions & Ask the Experts sessions

Lunch

Breakout sessions & Ask the Experts sessions

Conference Party

WEDNESDAY, Oct. 16

Breakfast

Breakout sessions & Ask the Experts sessions

Lunch/Conference Concludes

Questions?

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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.