Agenda

This is a tentative agenda for Calabrio Customer Connect. Please use this for initial planning purposes only. There is a short break between each breakout session. During each breakout time slot there will be a minimum of 4 sessions from which to choose, along with Ask the Experts time slots.

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Agenda at a Glance

SUNDAY, OCT. 13

Registration

Evening Welcome Reception

MONDAY, OCT. 14

Breakfast

General Session

Lunch

Breakout & Ask the Expert Sessions

Solutions Expo Reception

TUESDAY, OCT. 15

Breakfast

Breakout & Ask the Expert Sessions

Lunch

Breakout & Ask the Expert Sessions 

Customer Appreciation Party

WEDNESDAY, OCT. 16

Breakfast

Breakout & Ask the Expert Sessions

Lunch/Conference Concludes

Questions?

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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.