Calabrio Customer Connect
October 13-16, 2019 | San Antonio, TX
This is a tentative agenda for Calabrio Customer Connect. Please use this for initial planning purposes only. There is a short break between each breakout session. During each breakout time slot there will be a minimum of 4 sessions from which to choose, along with Ask the Experts time slots.
Agenda at a Glance
SUNDAY, Oct. 13
Registration
Evening Welcome Reception
MONDAY, Oct. 14
Breakfast
General Session
Breakout sessions & Ask the Experts sessions
Lunch
Breakout sessions & Ask the Experts sessions
Solutions Expo
TUESDAY, Oct. 15
Breakfast
Breakout sessions & Ask the Experts sessions
Lunch
Breakout sessions & Ask the Experts sessions
Conference Party
WEDNESDAY, Oct. 16
Breakfast
Breakout sessions & Ask the Experts sessions
Lunch/Conference Concludes
Questions?
Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.