ONE Awards

The ONE Awards are back for their third year! These awards are designed to recognize and celebrate Calabrio customers driving the future of workforce optimization (WFO), and customer and employee experience.

ONE Awards Categories

The Optimizer

With your eyes on the prize, you choose to optimize! Your organization makes the most of your WFO solution to create unparalleled efficiencies in your contact center—across the board.

The Globetrotter

Can’t stop. Won’t stop. Your company’s successful WFO deployment spans countries and cultures, yet interactions are more streamlined than ever.

*

The Integrator

Your WFO solution is connecting with other systems to work wonders for your contact center. Whether you’re using integrations to engage employees or delight customers, you know data and aren’t afraid to use it.

The Leader

You’re a preferred employer. You’ve built an organization where people want to work. Your company’s agents and employees are engaged, and in turn, they’re providing a superior customer experience.

The Engager

Your contact center is using WFO to better engage your customers by being there for them—how and when they need it. Now, you know they will stay loyal to infinity
and beyond.

The Converter

Your business knows a good product when you see one. Once upon a time, you used other software, but you realized Calabrio is key to your contact center’s happily ever after.

The Humanizer*

Your company is on a mission to humanize your workforce. Utilizing Teleopti WFM in a way that engages your employees and allows them to excel in their roles, you ensure that your customers’ experiences are always of the highest quality.

* Only Teleopti WFM customers may apply.

The Analyzer*

No stone left unturned. Your organization is capturing customer insights and driving them out to the business to make improvements across the board. And the C-suite goes wild!

*Submissions for this award are closed. The winner of this year’s The Analyzer will coincide with the winner of the Calabrio Analytics Competition at C3.

The Champion*

You are the Champion, my friend … you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.

* Calabrio will select an individual winner from the Champions Network.

HOW TO ENTER

Use the form below to nominate your organization for an award. Applicants are able to submit their business for more than one award. Metrics must be included within the written submission to quantify your successes.

Please only submit applications for your organization as awards for individual employees are not being considered.

Materials must be submitted by September 6, 2019.

Winners will be announced at C3 2019, October 13-16, in San Antonio, TX.

The Optimizer
LendingClub

The Converter
Paychex, Inc.

The Globetrotter
Young Living Essential Oils

The Engager
Radial, a bpost company

The Trailblazer
Sequential Technology International

The Analyzer
Tiffany & Co.

The Leader
Consumer Cellular

The Integrator
Rackspace

The Champion
Nicole Price,
Radial, a bpost company

Submit Your Nomination For The Calabrio ONE Awards

Which product(s) is your organization currently utilizing? (check all that apply)

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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.