Breakout Sessions

We are excited to announce our first batch of C3 breakout sessions for 2019! See below for session titles and check back soon for further session announcements.


Planned Sessions


  • Adherence: Fact v. Fiction
  • Analytics: Beyond the Basics
  • Best Practices for Cloud Migrations
  • Best Practices for a Successful Upgrade
  • Bridging the Gap Between IT & Operations
  • Data Explorer Hacks
  • Decoding Calabrio Logs
  • Making Remote Workers Work in Your Contact Center
  • Performance Management in the Contact Center
  • Putting Calabrio APIs to Work
  • Putting Quality Back into Quality Management
  • Rethinking Your QA Processes
  • Roundtable: Change Management in the Contact Center
  • Step Away from the Spreadsheet! Transitioning from Excel to Data Explorer
  • The Art & Science of Forecasting
  • The Beginner’s Guide to Analytics
  • The Beginner’s Guide to QM
  • The Beginner’s Guide to WFM
  • The Holistic Customer Journey with Calabrio ONE
  • The Role of the Citizen Data Scientist
  • The Voice of the Customer in Quality Management
  • Thinking Outside the Box with Calabrio ONE
  • Things You Didn’t Know About WFM
  • Transcription & Phonetics: Why You Need Both
  • Trends in Global Data Privacy
  • Uplevel Your Staff Planning
  • Wrangling Your Evaluation Forms


  • Analytics in the Contact Center
  • Intraday Scheduling
  • Making the Move to the Cloud
  • Performance Management
  • Reporting & Business Intelligence
  • Quality Management


  • Best Practices for Effective Configuration and Implementation
  • Business and Technical Discovery How-To
  • Getting Calabrio to the Table with Technical Resources
  • Getting to Yes with Pre-Sales Consulting
  • Maximizing Calabrio ONE with Lifecycle Management
  • The Calabrio Difference and Why We Win


  • The Latest In Analytics
  • The Latest in QM
  • The Latest in WFM


  • Building an Evaluation Form
  • Building Your Own Homepage Dashboard
  • Designing a QM Report with Data Explorer
  • Interactive Workshop: Facilitating Your Call Study
  • Interactive Workshop: Preparing for Your Call Study
  • Measuring Agent Adherence with Data Explorer

*Breakout sessions are subject to change.


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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.