14 November 2019 | Manchester

Join us at Calabrio Customer Connect in Manchester for a day of in-depth learning and networking, designed to help you get the most from your software investment. Through breakout sessions and hands-on learning opportunities, you’ll learn how to amp up your existing Calabrio and Teleopti solutions to meet the needs of your employees and customers.

Register Today


Learn from Calabrio and Teleopti product experts during breakout sessions spanning our workforce optimisation solutions and network with fellow customer engagement, workforce and quality professionals.


09:00 | Coffee & Registration

09:30 | General Session
A Look Ahead: The Calabrio/Teleopti Integration
Product Update: The Latest in Teleopti WFM

11:15 | Coffee Break

11:30 | Breakout Sessions
Experience Exchange: Forecasting for Next-Generation WFM
Best Practices for Cloud Migrations
The Beginner’s Guide to Analytics 

12:15 | Lunch

13:15 | Breakout Sessions
Wanted! Your Toughest Contact Centre Challenges
Product Update: The Latest in Calabrio ONE
The Beginner’s Guide to Quality Management

14:15 | Breakout Sessions
Step Away From the Spreadsheets! Transitioning from Excel to Data Explorer
Adherence: Fact v. Fiction
Introduction to the Calabrio ONE Suite

15:00 | Coffee Break

15:15 | Breakout Sessions
Expert Panel: Teleopti WFM
Assembling the Data Analysis Puzzle with Calabrio Advanced Reporting
Incorporating the Voice of the Customer in Quality Management

16:15 | Breakout Sessions
Employee Empowerment 2.0: Evolve Your Engagement Efforts
45 Ideas in 45 Minutes: Tips & Techniques for the Contact Centre & Beyond
Putting Calabrio APIs to Work

17:00 | Cocktail Hour at 20 Stories

*Agenda subject to change.


Radisson Blu Edwardian, Manchester

Free Trade Hall, Peter Street, Manchester M2 5GP, UK

The award-winning Radisson Blu Edwardian, Manchester hotel is set inside the historic Grade II listed Free Trade Hall, one of the city’s oldest and most iconic buildings, and is known for its musical past.

With a Japanese and Mexican small plates restaurant, Peter Street Kitchen, the hotel is also perfect for enjoying afternoon tea or a cocktail. The Spa & Gym is tucked away in the building’s vaults, with a 12-metre swimming pool, sauna and steam room.

Placed right next to Manchester’s Central Convention Centre on Peter Street, the Free Trade Hall is a 10-minute walk from Deansgate station, a 2-minute walk from St Peter’s Square metro stop and a short drive to Manchester International airport.

Hear Company Updates and Our Vision for the Future

Hear from company leaders about where Calabrio and Teleopti are headed together during our general session live at the Radisson Blu.

Network with industry experts and peers

Share best practices and lessons learned with your peers and speak with Calabrio and Teleopti technical experts during networking opportunities.


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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.