ONE Awards

The ONE Awards are back! These awards are designed to recognize and celebrate Calabrio customers driving the future of workforce optimization (WFO) and customer and employee experience.


Thank you for all submissions, nominations are now closed.

It is now more important than ever to give back to the communities we live and work in. New this year, each ONE Award winner will be honored with $500 USD to donate to their charity of choice!

 2020 ONE Awards Categories

The Optimizer

With your eyes on the prize, you choose to optimize! Your organization makes the most of your WFO solution to create unparalleled efficiencies in your contact center—across the board.

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The Integrator

Your WFO solution is connecting with other systems to work wonders for your contact center. Whether you’re using integrations to engage employees or delight customers, you know data and aren’t afraid to use it.

The Leader

You’re a preferred employer. You’ve built an organization where people want to work, and you meet them where they are. Your company’s agents and employees are engaged, and in turn, they’re providing a superior customer experience.

The Engager

Your contact center is using WFO to better engage your customers by meeting their changing beliefs and needs – and acting on them quickly. Now, you know they will stay loyal to infinity and beyond.

The Converter

Your business knows a good product when you see one. Once upon a time, you used other software, but you realized Calabrio is key to your contact center’s happily ever after.

The Trailblazer

To boldly go…Your organization has paved the way by effectively meeting the challenges of 2020 while continuing to meet your agents’ and customers’ expectations. You are embracing the evolved world of work and see the future as an opportunity to change for good.

The Globetrotter

Can’t stop. Won’t stop. Your company’s successful WFO deployment spans countries and cultures, yet interactions are more streamlined than ever.

The Champion

You are the Champion, my friend… you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond. *Selected by Calabrio Customer Marketing.

2019 Winners

The Optimizer
Alliant Energy

The Globetrotter
Getronics

The Engager
Blue Ridge

The Trailblazer
Cummins Inc.

The Analyzer
Radial, a bpost company

The Leader
Idaho Central Credit Union

The Integrator
Exact Sciences

The Humanizer
Shopify

The Champion
Caryn Yurkstas,
Paychex, Inc.

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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.