ONE Awards

The ONE Awards are back! These awards are designed to recognize and celebrate Calabrio customers driving the future of workforce optimization (WFO), and customer and employee experience.

Submissions are currently closed.

Check back for the chance to apply for the 2020 awards.

ONE Awards Categories

The Optimizer

With your eyes on the prize, you choose to optimize! Your organization makes the most of your WFO solution to create unparalleled efficiencies in your contact center—across the board.


The Integrator

Your WFO solution is connecting with other systems to work wonders for your contact center. Whether you’re using integrations to engage employees or delight customers, you know data and aren’t afraid to use it.

The Leader

You’re a preferred employer. You’ve built an organization where people want to work. Your company’s agents and employees are engaged, and in turn, they’re providing a superior customer experience.

The Engager

Your contact center is using WFO to better engage your customers by being there for them—how and when they need it. Now, you know they will stay loyal to infinity
and beyond.

The Humanizer*

Your company is on a mission to humanize your workforce. Utilizing Calabrio Teleopti WFM in a way that engages your employees and allows them to excel in their roles, you ensure that your customers’ experiences are always of the highest quality.

The Converter

Your business knows a good product when you see one. Once upon a time, you used other software, but you realized Calabrio is key to your contact center’s happily ever after.

The Trailblazer

To boldly go … Your organization has paved the way by taking your contact center to the cloud—and you’re reaping the benefits. Big time.

The Globetrotter

Can’t stop. Won’t stop. Your company’s successful WFO deployment spans countries and cultures, yet interactions are more streamlined than ever.

The Analyzer*

No stone left unturned. Your organization is capturing customer insights and driving them out to the business to make improvements across the board. And the C-suite goes wild!

Only 2020 Calabrio Analytics Competition participants are eligible to win this award.

The Champion*

You are the Champion, my friend … you’ll keep on advocating ‘til the end! You are one of Calabrio’s most valuable assets and continue to prove it by going above and beyond.

* Calabrio will select an individual winner from the Champions Network.

The Optimizer
Alliant Energy

The Globetrotter

The Engager
Blue Ridge

The Trailblazer
Cummins Inc.

The Analyzer
Radial, a bpost company

The Leader
Idaho Central Credit Union

The Integrator
Exact Sciences

The Champion
Caryn Yurkstas,
Paychex, Inc.


Fields marked with an * are required

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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.