C3 Featured Speakers

Check out the featured speakers at our 2019 Calabrio Customer Connect conference.

Keynote Presenters

Tom Goodmanson

Tom Goodmanson

President & CEO, Calabrio

Tom Goodmanson, president and CEO of Calabrio, has more than 20 years of experience leading fast growing dynamic software and technology companies. Since assuming the CEO position in 2009, Tom is credited with reinventing the company and its culture around a strategy to expand value and reach through new, innovative products, and remarkable customer experiences.

Shep Hyken

Shep Hyken

Chief Amazement Officer, Shepard Presentations

Shep Hyken is the Chief Amazement Officer at Shepard Presentations, an award-winning keynote speaker and New York Times and Wall Street Journal best-selling business author. As one of the leading experts in the field of customer service and experience, Shep works with companies who want to build loyal relationships with their customers and employees.

Rebecca Martin

Rebecca Martin

Chief Marketing Officer, Calabrio

As chief marketing officer at Calabrio, Rebecca is responsible for lead generation and pipeline marketing, content strategy, customer marketing, and corporate communications. With nearly 20 years of experience in the technology industry, Rebecca has been entrusted with millions in venture capital and the formidable task of building lead funnels, and differentiating and positioning entrepreneurial brands.

Customer & Partner Presenters

Daniel Acosta

Daniel Acosta

Call Center Applications Analyst III, Houston Methodist Hospital

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Beth Bax

Beth Bax

Assistant Director, Quality Assurance, Grand Canyon University

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Raymon Bickell

Raymon Bickell

Workforce Management Planner, Consumer Cellular

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Jim Burdick

Jim Burdick

Workforce Manager, Priority Health

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Gina Cates

Gina Cates

Flex & Workforce Manager, Exact Sciences

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Travis Desjardins

Travis Desjardins

Workforce Planning Manager, Shopify

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Ryan Dicecca

Ryan Dicecca

Manager, Data Analytics & Knowledge Management, Pacific Life

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Anthony Gadient

Anthony Gadient

Executive Vice Chairman, Chief Strategy Officer & Co-Founder, Voci Technologies

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Paul Grubic

Paul Grubic

Director, Quality/ Training/ Workforce Management, GE Appliances, a Haier company

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Robin Gomez

Robin Gomez

Director of COE & Technology Enablement, Radial, a bpost company

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Nick Hamilton

Nick Hamilton

Business Operations Analyst, Workforce Optimization, Rackspace

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Jes Harris

Jes Harris

Manager, Viewer Experience Operations Center, Customer Support, Hulu

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Colby Huth

Colby Huth

Vice President, Senior IT Build Engineer, Broadway Bank

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Dan Kaczynski

Dan Kaczynski

Global Sales Support Operations Manager, Delta Air Lines

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Lynn Kaminski

Lynn Kaminski

Workforce Manager, Cummins

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Christine Kolbeson

Christine Kolbeson

Senior Manager, GTS Business Operations, Rackspace

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Kim MacKinnon

Kim MacKinnon

Vice President, Workforce Management, Support Services Group

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Tyler McGary

Tyler McGary

Senior Workforce Analyst, Avant

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Melissa McKenzie

Melissa McKenzie

Contact Center Operations Manager, Delaware Life

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Ally Mezera

Ally Mezera

Nurse Manager, CentraCare Health

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Crysta Moretto

Crysta Moretto

Workforce Analyst, Superior Propane

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Arthur Osmelak

Arthur Osmelak

Manager of Access, Northwestern Medicine

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Nicole Price

Nicole Price

Customer Experience Manager, Radial, a bpost company

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Gloria San Miguel

Gloria San Miguel

Customer Care Workforce Specialist, Behr Paint Company

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DaNeece Sheldon

DaNeece Sheldon

Quality Supervisor, Radial, a bpost company

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Kristin Suggs

Kristin Suggs

Quality Assurance & Training Analyst, CentraCare Health

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Josie Trimnal

Josie Trimnal

Operations Quality Analyst, Grand Canyon University

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Chris West

Chris West

Workforce Optimization Program Manager, Rackspace

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Matt White

Matt White

Service Platform Transformation Analyst, Pacific Life

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Caryn Yurkstas

Caryn Yurkstas

Senior Workforce Management Analyst, Paychex

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Calabrio Presenters

Dena Balabas

Dena Balabas

Senior Director, Professional Services

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Robert Bergman

Robert Bergman

Product Owner

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Diana Bermudez

Diana Bermudez

Sales Engineer

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Robin Butterfield

Robin Butterfield

Contact Center Analytics Consultant

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Boris Chaplin

Boris Chaplin

Product Manager

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Shane Corey

Shane Corey

Workforce Management Consultant

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Chris Dickans

Chris Dickans

Vice President, Strategic Sales Initiatives

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Mary Kathryn Dorr

Mary Kathryn Dorr

Workforce Management Analyst

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Magnus Geverts

Magnus Geverts

Chief Business Development Officer

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Julie Heller

Julie Heller

Product Owner

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Dave Hoekstra

Dave Hoekstra

Workforce Management Evangelist

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Nate Isham

Nate Isham

Solution Architect

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Peter Jarosak

Peter Jarosak

Professional Services Developer

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Terri Kocon

Terri Kocon

Product Marketing Manager

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Mary LaFosse

Mary LaFosse

Contact Center Speech Analyst

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Laura Lukic

Laura Lukic

Workforce Management Consultant

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Doug Mancinelli

Doug Mancinelli

Strategic Principal Consultant

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Tammy Marinac

Tammy Marinac

Product Marketing Manager

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Richard McElroy

Richard McElroy

General Manager, Calabrio Canada & Innovation Center

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Austin Messer

Austin Messer

Director, Product Management

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Mark Mironer

Mark Mironer

Product Owner

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Mary Moilanen

Mary Moilanen

Senior Business Intelligence Consultant

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Carlos Muñoz

Carlos Muñoz

Global Director, Sales Engineering

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Chad Norberg

Chad Norberg

Product Manager

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Robert Nyberg

Robert Nyberg

Director, Strategic Consulting

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Corey Peoples

Corey Peoples

Customer Support Engineer

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Rebecca Philp

Rebecca Philp

Product Knowledge Manager

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Kyle Smaagard

Kyle Smaagard

Rapid Prototype Product Owner

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Brad Snedeker

Brad Snedeker

Director, Customer Advocacy

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Craig Todd

Craig Todd

Product Manager

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Kat Worman

Kat Worman

Workforce Management Consultant

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