C3 Featured Speakers
Check out the featured speakers at our 2018 Calabrio Customer Connect conference.
Keynote Presenters
Tom Goodmanson
President & CEO, Calabrio
Doug Lang
Senior Vice President of Customer Success, Calabrio
Barry Dean
Singer-Songwriter
Natalie Hemby
Singer-Songwriter
Luke Laird
Singer-Songwriter
Customer Presenters
Daniel Acosta
Call Center Applications Analyst III, Houston Methodist
Beth Bax
Assistant Director, Quality Assurance, Grand Canyon University
Raymon Bickell
Workforce Management Planner, Consumer Cellular
Steven Bitkower
Senior Quality Assurance Supervisor, General Dynamics Information Technology
Jami Blake
Director, Voice of the Customer, Tiffany & Co.
Tyler Dibble
Senior Manager, Operations & Workforce Management, LendingClub
Brad Dockter
Director, Digital Customer Experience Operations, Allegion
Jaslyne Dolak
Data & Analytics Specialist, Erie Insurance
Cassy Dunn
Business Process Improvement Manager, Paychex Inc.
James Dutter
Director, Network Operations & Operations Technology, Sequential Technology International
Brent Gipson
Senior Business Analyst, Piedmont Healthcare
Art Gomez
Contact Center Analyst, Piedmont Healthcare
Robin Gomez
Director of Data & Analytics, Radial
Kate Gosewisch
Technical Support Supervisor, Vantage West Credit Union
Shamiko Harmon-Roberson
Director, Call Center, Houston Methodist
Mike Hedin
Forecasting & Scheduling Manager, Young Living Essential Oils
Scott Hibbard
Senior Workforce Management Analyst, Paychex, Inc.
Sarah Hines
Quality Program Supervisor, Insulet Corporation
Kay Lau
Quality Assurance Officer, General Dynamics Information Technology
Cesar Martinez
Planning and Strategy Manager, BanReservas
Ryan Mauldin
Senior Telecommunications Engineer, Grand Canyon University
Joshua Montemayor
Quality Workforce Management Analyst, University of Louisville Physicians
Amanda Moore
Senior Analyst, Voice of the Customer, Tiffany & Co.
Crysta Moretto
Workforce Management Analyst, Superior Propane
Rob Morrissey
Senior Manager, Partnerships & Emerging Products, TD Ameritrade
Arthur Osmelak
Quality, Training, & Workforce Optimization Manager, Northwestern Medicine
Judy Owad
Project Lead, Information Systems, Superior Propane
Nicole Price
Customer Experience Manager, Radial
Dan Rosedahl
Vice President, Service Delivery, Virteva
Jeannevie Saastad
Senior Solutions Engineer, NWN Corporation
Ankur Shah
Senior Manager, Operations Analytics, LendingClub
Chris Smith
Director of IT, Grand Canyon University
Josie Trimnal
Operations Quality Analyst, Grand Canyon University
Alex Wozniak
Director of Shared Services, Superior Propane
Caryn Yurkstas
Senior Workforce Management Analyst, Paychex, Inc.
Partner Presenters
Tim Grogan
Enterprise Sales Director, Five9
Bill Holder
Director of Strategic Partnerships, Orion Industries
Jennifer Saul
Contact Center Analytics Consultant, Advanced Technical Solutions
Kathy Sobus
Practice Director of Customer Experience, ConvergeOne
Jim Tincher
Founder, Heart of the Customer
Analyst Presenters
Paul Stockford
President & Chief Analyst, Saddletree Research
Calabrio Presenters
Nick Aspenwall
Implementation Technical Lead
Rachel Auer
Senior Product Marketing Specialist
Robin Butterfield
Contact Center Analytics Consultant
Boris Chaplin
Product Manager, Analytics
Ashley Chirrick
Product Owner, Analytics
Chris Dickhans
Vice President Strategic Sales Initiatives
Mary Kathryn Dorr
Workforce Management Analyst
Andrew Hartsock
Training Specialist, Team Lead
Julie Heller
Product Owner, Workforce Management
Nate Isham
Integration Engineer, Innovation Center
Mark Jenkins
Training Manager
Terri Kocon
Software Product Marketing Manager
Matt Kroulik
Technical Solution Architect
Mary LaFosse
Contact Center Speech Analyst
Laura Lukic
Workforce Management Consultant
Tammy Marinac
Product Marketing Manager
Rebecca Martin
Chief Marketing Officer
Richard McElroy
General Manager, Innovation Center & Center of Excellence for Analytics
Austin Messer
Director, Product Management
Loila Mickelson
Product Owner
Mark Mironer
Product Owner, Calabrio One
Mary Moilanen
Business Intelligence Consultant
Chad Norberg
Product Owner, Calabrio ONE
Robert Nyberg
Global Director Principal Consulting
Corey Peoples
Level 4 Support Engineer
Jim Quiggins
Principal Consultant
Rohini Sackmann
Regional Vice President of Sales
Brad Snedeker
Director of Innovation
Craig Todd
Product Owner, Reporting & Analytics
Kat Worman
Product Owner, Workforce Management
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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.