C3 Featured Speakers
Check out the featured speakers at our 2018 Calabrio Customer Connect conference.
Keynote Presenters

Tom Goodmanson
President & CEO, Calabrio

Doug Lang
Senior Vice President of Customer Success, Calabrio

Barry Dean
Singer-Songwriter

Natalie Hemby
Singer-Songwriter

Luke Laird
Singer-Songwriter
Customer Presenters

Daniel Acosta
Call Center Applications Analyst III, Houston Methodist

Beth Bax
Assistant Director, Quality Assurance, Grand Canyon University

Raymon Bickell
Workforce Management Planner, Consumer Cellular

Steven Bitkower
Senior Quality Assurance Supervisor, General Dynamics Information Technology

Jami Blake
Director, Voice of the Customer, Tiffany & Co.

Tyler Dibble
Senior Manager, Operations & Workforce Management, LendingClub

Brad Dockter
Director, Digital Customer Experience Operations, Allegion

Jaslyne Dolak
Data & Analytics Specialist, Erie Insurance

Cassy Dunn
Business Process Improvement Manager, Paychex Inc.

James Dutter
Director, Network Operations & Operations Technology, Sequential Technology International

Brent Gipson
Senior Business Analyst, Piedmont Healthcare

Art Gomez
Contact Center Analyst, Piedmont Healthcare

Robin Gomez
Director of Data & Analytics, Radial

Kate Gosewisch
Technical Support Supervisor, Vantage West Credit Union

Shamiko Harmon-Roberson
Director, Call Center, Houston Methodist

Mike Hedin
Forecasting & Scheduling Manager, Young Living Essential Oils

Scott Hibbard
Senior Workforce Management Analyst, Paychex, Inc.

Sarah Hines
Quality Program Supervisor, Insulet Corporation

Kay Lau
Quality Assurance Officer, General Dynamics Information Technology

Cesar Martinez
Planning and Strategy Manager, BanReservas

Ryan Mauldin
Senior Telecommunications Engineer, Grand Canyon University

Joshua Montemayor
Quality Workforce Management Analyst, University of Louisville Physicians

Amanda Moore
Senior Analyst, Voice of the Customer, Tiffany & Co.

Crysta Moretto
Workforce Management Analyst, Superior Propane

Rob Morrissey
Senior Manager, Partnerships & Emerging Products, TD Ameritrade

Arthur Osmelak
Quality, Training, & Workforce Optimization Manager, Northwestern Medicine

Judy Owad
Project Lead, Information Systems, Superior Propane

Nicole Price
Customer Experience Manager, Radial

Dan Rosedahl
Vice President, Service Delivery, Virteva

Jeannevie Saastad
Senior Solutions Engineer, NWN Corporation

Ankur Shah
Senior Manager, Operations Analytics, LendingClub

Chris Smith
Director of IT, Grand Canyon University

Josie Trimnal
Operations Quality Analyst, Grand Canyon University

Alex Wozniak
Director of Shared Services, Superior Propane

Caryn Yurkstas
Senior Workforce Management Analyst, Paychex, Inc.
Partner Presenters

Tim Grogan
Enterprise Sales Director, Five9

Bill Holder
Director of Strategic Partnerships, Orion Industries

Jennifer Saul
Contact Center Analytics Consultant, Advanced Technical Solutions

Kathy Sobus
Practice Director of Customer Experience, ConvergeOne

Jim Tincher
Founder, Heart of the Customer
Analyst Presenters

Paul Stockford
President & Chief Analyst, Saddletree Research
Calabrio Presenters

Nick Aspenwall
Implementation Technical Lead

Rachel Auer
Senior Product Marketing Specialist

Robin Butterfield
Contact Center Analytics Consultant

Boris Chaplin
Product Manager, Analytics

Ashley Chirrick
Product Owner, Analytics

Chris Dickhans
Vice President Strategic Sales Initiatives

Mary Kathryn Dorr
Workforce Management Analyst

Andrew Hartsock
Training Specialist, Team Lead

Julie Heller
Product Owner, Workforce Management

Nate Isham
Integration Engineer, Innovation Center

Mark Jenkins
Training Manager

Terri Kocon
Software Product Marketing Manager

Matt Kroulik
Technical Solution Architect

Mary LaFosse
Contact Center Speech Analyst

Laura Lukic
Workforce Management Consultant

Tammy Marinac
Product Marketing Manager

Rebecca Martin
Chief Marketing Officer

Richard McElroy
General Manager, Innovation Center & Center of Excellence for Analytics

Austin Messer
Director, Product Management

Loila Mickelson
Product Owner

Mark Mironer
Product Owner, Calabrio One

Mary Moilanen
Business Intelligence Consultant

Chad Norberg
Product Owner, Calabrio ONE

Robert Nyberg
Global Director Principal Consulting

Corey Peoples
Level 4 Support Engineer

Jim Quiggins
Principal Consultant

Rohini Sackmann
Regional Vice President of Sales

Brad Snedeker
Director of Innovation

Craig Todd
Product Owner, Reporting & Analytics

Kat Worman
Product Owner, Workforce Management
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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.