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Calabrio Customer Connect

October 13-16, 2019 | San Antonio, TX

Attend Calabrio Customer Connect and drive what’s next in your workforce optimization strategy. In this two-and-a-half day conference, you’ll join hundreds of customer engagement, workforce and quality professionals for in-depth breakout sessions and workshops. Attend and join discussions around the challenges of managing growing contact centers, solutions for increasing customer and employee engagement and voice-of-the-customer innovations happening in contact centers today.

Why You Should Attend

  • Next-level networking.  You’ll connect with hundreds of professionals who are focused on moving their organizations forward through high-performing contact centers and customer-driven analytics.
  • Get ready for what’s next. Learn the latest workforce optimization and customer engagement trends and hear predictions straight from the experts.
  • Maximize your investment. Learn about the latest product innovations and what’s up next to strengthen the value of your Calabrio investment.
  • Return to work reenergized. Make the connections and get the strategy and intelligence you need to drive results in your organization.

Attendee Testimonials

“C3 is one of those can’t-miss events. I learn so much about the Calabrio suite of tools along with networking with other contact center professionals. I am able to take something back to my organization every time I attend that can be implemented immediately.”

John Weippert
Operations Manager
Cummins, Inc.

“In my 35+ years in the industry, this was the best user conference I have attended.”

Tim Abney
IT Professional
Allegiance Benefit Plan

“The most valuable part of the conference was connecting and networking with other professionals in the industry and being able to discuss issues and topics to which we could both relate. This will help me as a professional and my organization as I will implement practices learned from the conference into our contact center to drive our efficiency and current processes.”

Matthew Smedick
Workforce Management Analyst
Fulton Financial Corporation

“The breakout sessions and discussion are always the best part. It was awesome to see the huge increase in customer presentations. Don’t get me wrong – it’s great to get product perspective right from the source, but you gain the most value and confidence when it’s from your peer group.”

James Dutter
IT Director
Sequential Technology International

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Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience.