October 13-16, 2019 | San Antonio

Attend Calabrio Customer Connect and ignite what’s next in your customer experience intelligence. In this two-and-a-half day conference, you’ll join hundreds of customer engagement, workforce and quality professionals for in-depth breakout sessions and workshops. Attend and join discussions around the challenges of managing growing contact centers, solutions for increasing customer and employee engagement and voice-of-the-customer innovations happening in contact centers today.

Register Today

Thank you to our sponsors

Announcing our Featured Keynote Speaker Shep Hyken!


Shep Hyken is the Chief Amazement Officer at Shepard Presentations, an award winning keynote speaker and New York Times and Wall Street Journal best-selling business author. As one of the leading experts in the field of customer service and experience, Shep works with companies who want to build loyal relationships with their customers and employees.

Why You Should Attend

  • Next-level networking. You’ll connect with hundreds of professionals who are focused on moving their organizations forward through high-performing contact centers and customer-driven analytics.
  • Get ready for what’s next. Learn the latest customer experience intelligence and customer engagement trends and hear predictions straight from the experts.
  • Maximize your investment. Learn about the latest product innovations and what’s up next to strengthen the value of your Calabrio investment.
  • Return to work reenergized. Make the connections and get the strategy and intelligence you need to drive results in your organization.

Attendee Testimonials

“C3 is one of those can’t-miss events. I learn so much about the Calabrio suite of tools along with networking with other contact center professionals. I am able to take something back to my organization every time I attend that can be implemented immediately.”

John Weippert

Operations Manager, Cummins, Inc.

“In my 35+ years in the industry, this was the best user conference I have attended.”

Tim Abney

IT Professional, Allegiance Benefit Plan

“The most valuable part of the conference was connecting and networking with other professionals in the industry and being able to discuss issues and topics to which we could both relate. This will help me as a professional and my organization as I will implement practices learned from the conference into our contact center to drive our efficiency and current processes.”

Matthew Smedick

Workforce Management Analyst, Fulton Financial Corporation

“The breakout sessions and discussion are always the best part. It was awesome to see the huge increase in customer presentations. Don’t get me wrong – it’s great to get product perspective right from the source, but you gain the most value and confidence when it’s from your peer group.”

James Dutter

IT Director, Sequential Technology International


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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.