October 25-28, 2020

Hyatt Regency Minneapolis

Calabrio Customer Connect is the customer experience intelligence event of 2020!

Uncover and activate compelling insights that enrich your contact center’s human interaction with customers. Whether you want to find new ways to manage contact center growth, increase employee engagement, optimize your customer experience—or simply return to work re-energized—C3’s mix of in-depth breakout sessions and hands-on workshops will arm you with the modern strategies and tactical workforce optimization (WFO) tips you need to succeed.


Why You Need to Attend C3

It’s no surprise 97% of 2019 attendees said they’d recommend C3 to others. C3 2019 featured an amazing array of presentations from top brands such as Delta Air Lines, Paychex, Shopify, GE Appliances, Pacific Life and Rackspace.

And 2020 aims to be even better, with more customer presentations, hands-on workshops and formalized networking opportunities plus new, agent-focused content.

Attend C3 2020 to:

  • Develop new skills. Learn new strategies, tactics and Calabrio ONE capabilities that can help you more quickly achieve your WFO goals.
  • Up-level your industry networking. Quickly connect with and learn from hundreds of other contact center professionals tasked with building, managing and optimizing modern, high-performing contact centers.
  • Sharpen your analytics chops. Learn why customer-driven analytics is the one and only path to true customer experience intelligence.
  • Get ready for what’s next. Learn the latest trends in customer experience intelligence and customer engagement, and hear impactful predictions directly from the experts making them.
  • Maximize your Calabrio investment. Make sure you take advantage of everything Calabrio has to offer—learn more about Calabrio’s latest product innovations and find out what’s coming next.
  • Get inspired. From lasting connections with peers and Calabrio pros, returning to work re-energized!

What 2019 Attendees Say About C3

“I love going to C3 each year! I really enjoy each of the sessions and I learn something new in every single one of them. Thanks for taking the time to create multiple breakout sessions that helps our team improve in several different areas in our member contact center. I always return with several ideas that I want to implement right away after attending a few days at C3!” Brian Bunderson

Idaho Central Credit Union

“This was a fantastic event! The venue was beautiful, and everything was very well coordinated and executed!  There were many great sessions to choose from, allowing me to stay busy and engaged for the duration of the event.” Michelle Tette


“Always an excellent opportunity to learn from other companies and the Calabrio team, and to network with others and generate ideas for your own business.” Alex Wozniak

Superior Propane

“It’s a great opportunity to see how other customers are using the tool, but, most importantly (to me), I love getting to connect with colleagues I’ve met across the years, and exchange ideas and conversations.” Nicole Price


“Anyone that uses Calabrio products needs to attend.” Bee Yang

County of Fresno, Calif.

“Incredibly informative and useful.” Darin Fish

Digi-Key Corp.


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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.