Ask the Experts

What are Ask the Experts sessions?

Ask the Experts meetings are an opportunity for you as a current Calabrio customer to meet one-on-one virtually with a Calabrio product expert to get your burning system and best practice questions answered. These meetings are free during Calabrio Customer Connect on Tuesday, October 5, whereas normally there would be a consulting cost associated. This is a great time to take advantage of the Calabrio consultants at your disposal and bring specific questions to the eyes of an expert – whether you’re stuck on a process or have a best practice question you want to talk through.

When will Ask the Experts sessions take place?

These one-on-one meetings with a Calabrio product expert will take place on Tuesday, October 5 outside of the live conference hours so you will not need to miss any breakout sessions to attend. Once you fill out the form below indicating your interest in meeting with a product expert, our team will reach out to schedule your 1:1 session between the hours of 1:00-3:00pm CT on Tuesday, October 5.

Please show up for your scheduled time slot.

Please note, requesting an Ask the Experts one-on-one meeting does not ensure you a slot. If your Ask the Experts meeting is scheduled, your acceptance of the meeting confirms your attendance. If for some reason you should no longer be able to attend, please advise your expert with as much notice as possible so that someone else may be assigned to your time slot.

What can I meet with a Calabrio expert about?

Professional Services

With deep real-world experience, Calabrio Professional Services has perfected comprehensive implementations to support our customers and partners. You’ll meet with an engineer who can answer questions about your installation or upgrade project, as well as configuration and system testing.

Consultants

If you are looking to get the most out of your Calabrio solution, the Calabrio consultants are here to help. You’ll meet with an experienced consultant who can answer your questions relevant to your environment and talk best practices related to customer experience intelligence. 

Training

Need to brush up on a few areas of Calabrio ONE? Or have questions on how specific features work or fit within your environment? Learn from the best with Calabrio Training—you’ll be a product wiz in no time.

Support Services

Calabrio Support Services provides 24/7 technical support to meet the needs of our customers, regardless of geographic location. Calabrio engineers have decades of cumulative contact center application experience and consistently receive high marks for their technical ability and responsiveness. Gather up your technical questions—this crew is ready to give answers!

Schedule Your Session

Calabrio is no longer accepting personalized Ask the Experts requests for Calabrio Customer Connect 2021. If you would still like to connect with an expert this week, we wil be offering Drop in Sessions during the conference. 

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Calabrio is the customer experience intelligence company that empowers organizations to enrich human interactions. Through AI-driven analytics, Calabrio uncovers customer behavior and sentiment, and derives compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.