Name
Spot Trends, Take Action: Leveraging Trending Topics for Success
Date
Monday, September 15, 2025
Time
2:30 PM - 3:15 PM
Description

Stay ahead of the curve by turning conversation data into action. In this session, we’ll explore how Trending Topics surfaces emerging themes in customer interactions automatically. Learn how to identify rising issues, understand customer sentiment shifts, and uncover coaching opportunities without manual effort. We’ll share practical tips for using these insights to improve processes, drive CX improvements, and support frontline teams. If you're ready to move from reactive to proactive, this session is for you.

Product
Analytics
Speakers
Ed Creasey, Calabrio