Name
Building a Quality Program from the Ground Up
Date
Monday, September 15, 2025
Time
9:45 AM - 10:30 AM
Description

Starting or improving your Quality Management program? This session covers the core pieces you need to get it right—setting goals, creating scorecards, running calibrations, and designing clear processes. You'll walk away with practical tips and examples to build a strong, effective program that supports your agents and improves customer experience.

Product
Quality Management
Speakers
Richard Lea, Calabrio
Jill Hensel, Calabrio