AI is transforming the contact center, but how do you know it’s working for you, not against you? We are bringing together experts in the Contact Center space to explore the critical role of AI governance: what it means, why it matters, and how to ensure transparency, fairness, and trust in every AI-driven decision. You’ll leave with a better understanding of how to evaluate and manage AI responsibly, so you can innovate with confidence and keep both your customers and agents protected.