If you want your contact center to earn a true seat at the table, it starts with how you lead it. This session will challenge you to move beyond managing day-to-day operations and start driving real business value. Through inspiring stories and practical strategies, you’ll learn how to build influence, strengthen cross-functional partnerships, and position your contact center as a vital, strategic force within your organization. Walk away energized and equipped to lead your team — and your company — into the future.