Name
How Schedule Complexity and Employee Empowerment Belong to the Same Conversation
Date
Monday, September 15, 2025
Time
1:30 PM - 2:15 PM
Description

Disengaged agents and high attrition don’t have to be the norm. In this session, Dave Hoekstra and Florian Garnier will show you practical strategies to empower agents through smarter scheduling, reduce turnover, and improve both customer experience and team morale. Walk away with actionable tips to close staffing gaps and build a more engaged, resilient contact center workforce.

Product
Workforce Management
Speakers
Florian Garnier, Calabrio
Dave Hoekstra, Calabrio