Name
Beyond the frontline: Extending WFM to back-office operations
Date
Tuesday, September 16, 2025
Time
9:30 AM - 10:15 PM
Description
WFM isn’t just for customer-facing teams. Discover how Calabrio WFM helps back-office operations optimize staffing, streamline workflows, and improve service levels across case management, email, and other deferred channels. Real-world examples will show how extending WFM beyond the frontline can deliver major business impact.
Product
Workforce Management
Speakers
Heather Campbell, Calabrio