Name
A Day in the Life of an Agent
Date
Tuesday, September 16, 2025
Time
9:30 AM - 10:15 PM
Description

See workforce management through the agent’s eyes. This session explores how scheduling, forecasting, and real-time management impact agents’ daily experiences and how WFM teams can create a more balanced, engaged workforce.

Product
Workforce Management
Speakers
Rich Blanchet, Calabrio
Breanne Katrin, Delta Air Lines