Session Catalog

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Time Name Product
Monday, September 15, 2025
9:45 AM - 10:30 AMBuilding a Quality Program from the Ground UpQuality Management
9:45 AM - 10:30 AMInsights 101: Building Your First DashboardInsights
9:45 AM - 10:30 AMRoadmap: What’s Next for Workforce Management Workforce Management
10:45 AM - 11:30 AMA Beginners Guide to Forecasting in Calabrio WFMWorkforce Management
10:45 AM - 11:30 AMDemystifying AI: How It Works and Why Governance Matters in the Contact CenterThought Leadership
10:45 AM - 11:30 AMDesigning Effective ScorecardsQuality Management
11:45 AM - 12:30 PMBeyond the Score: How QM Fuels Growth and ExperienceQuality Management
11:45 AM - 12:30 PMRoadmap: What’s New and What’s Next for Calabrio ONESuite
11:45 AM - 12:30 PMThe Art & Science of Forecasting in Calabrio WFMWorkforce Management
11:45 AM - 12:30 PMUnlocking the Power of Pre-Built Dashboards in InsightsInsights
1:30 PM - 2:15 PMFrom Data to Decisions: Real-World Dashboards That Drive ImpactInsights
1:30 PM - 2:15 PMHow Schedule Complexity and Employee Empowerment Belong to the Same ConversationWorkforce Management
1:30 PM - 2:15 PMRoadmap: Conversation Intelligence Revolution: QM, Analytics & Bot AnalyticsAnalytics, Quality Management, Omnichannel
2:30 PM - 3:15 PMFrom Data to Impact with Insights : Telling Your Contact Center’s Story with VisualsInsights
2:30 PM - 3:15 PMSpot Trends, Take Action: Leveraging Trending Topics for SuccessAnalytics
2:30 PM - 3:15 PMWhat's Been Released in 2025 for WFMWorkforce Management
3:30 PM - 4:15 PMA Beginner's Guide to Scheduling in Calabrio WFMWorkforce Management
3:30 PM - 4:15 PMElevate Every Business Success Metric with Workforce IntelligenceThought Leadership
3:30 PM - 4:15 PMFrom Manual to Meaningful: Automating QM with ConfidenceAnalytics, Auto QM
3:30 PM - 4:15 PMUnlock Key Reporting Insights: Drive Action in Workforce ManagementWorkforce Management
4:30 PM - 5:15 PMEmpowering Agents: Driving Agent Success with the New Performance ManagementPerformance Management
4:30 PM - 5:15 PMThe Art & Science of Scheduling in Calabrio WFMWorkforce Management
4:30 PM - 5:15 PMThinking About Analytics for the Bot and Agentic Agent? Let’s Talk ROIBot Analytics
Tuesday, September 16, 2025
8:30 AM - 9:15 AM45 Ideas in 45 Minutes 
8:30 AM - 9:15 AMEstablishing Value: Using Analytics to Solve Real Business ChallengesAnalytics
8:30 AM - 9:15 AMThe Art & Science of Real-Time Management in Calabrio WFMWorkforce Management
9:30 AM - 10:15 PMA Day in the Life of an AgentWorkforce Management
9:30 AM - 10:15 PMBeyond the frontline: Extending WFM to back-office operationsWorkforce Management
9:30 AM - 10:15 PMClassic WFMWorkforce Management
9:30 AM - 10:15 PMMastering Auto QM: Harnessing AI for Smarter Quality ManagementAnalytics, Auto QM
10:30 AM - 11:15 AMA Day in the Life of a SupervisorWorkforce Management
10:30 AM - 11:15 AMBuilding Culture / Generational Shift / Building CX PanelThought Leadership
10:30 AM - 11:15 AMLevel Up Your Business Intelligence Skills: Learn Reports to Generate AI Insights [Intermediate Level]Insights
10:30 AM - 11:15 AMUnleashing AI: Turning Quality Management into Conversation IntelligenceAnalytics
12:15 PM - 1:00 PMGetting a Seat at the Big TableThought Leadership
12:15 PM - 1:00 PMShift Bags and Rule Sets in Calabrio WFMWorkforce Management
12:15 PM - 1:00 PMThe 10 Things I Bet You Didn't Know about Calabrio Conversation IntelligenceWorkforce Management
1:15 PM - 2:00 PMEmpowered Leaders, Engaged Agents: Building a Quality Culture that Drives GrowthAnalytics, Quality Management
1:15 PM - 2:00 PMThe 10 Things I Bet You Didn't Know about Calabrio WFMWorkforce Management